Privacy Policy

Jalaram Property Management respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, use our website, or engage our property management services. This policy is provided in accordance with the Privacy Act 2020 (New Zealand).

What Personal Information We Collect

The type of personal information we collect depends on the services you request from us. This may include, but is not limited to:

Full name
Address and property details
Email address
Phone number
Identification documents where required
Bank account details for rent payments
Rental information and tenancy details
References for tenancy applications
Insurance information related to managed properties
Any other information required to provide property management services

In some cases, identification may be required to comply with legal obligations or verify identity.

How We Collect Personal Information

We generally collect personal information directly from you when you:

Contact us through our website
Submit an enquiry form
Enter into a property management agreement
Apply to rent a property
Communicate with us via email, phone, or in person
Provide documents or information related to property management services

We may also collect information from third parties where necessary. These may include:

Tenancy reference checking services
Public records or publicly available sources
Government agencies where legally required
Professional advisors or representatives acting on your behalf

Website Data and Cookies

When you visit our website, certain information may be collected automatically through cookies and analytics tools. This information may include:

Browser type
Device information
Website usage data
Pages visited on the website

This data helps us understand how visitors use our website so we can improve our services and user experience. Cookies do not collect personally identifiable information unless you choose to provide it. You can choose to disable cookies through your browser settings.

How We Use Your Personal Information

We collect and use personal information to provide property management and related services. This may include:

Managing rental properties on behalf of owners
Advertising rental properties
Screening potential tenants
Conducting background checks where permitted by law
Managing tenancy agreements and communications
Collecting and processing rent payments
Coordinating property maintenance and repairs
Providing statements and reports to property owners
Responding to enquiries and providing customer support
Improving our services and business operations

We may also use personal information for marketing purposes where permitted by law. You can request to opt out of marketing communications at any time.

Who We May Share Your Information With

We may share personal information with trusted third parties when necessary to provide services. These may include:

Employees and authorised staff of Jalaram Property Management
Contractors or service providers assisting in property management
Tradespeople performing property maintenance
Software providers or CRM systems used to manage properties
Government agencies where required by law
Professional advisors such as accountants or legal advisors

Your information will only be shared where necessary and will not be sold to third parties.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. These protections may include:

Secure digital systems
Restricted access to sensitive information
Confidentiality obligations for employees and contractors

While we take reasonable precautions, transmission of information over the internet cannot be guaranteed to be completely secure.

Access to Your Personal Information

You have the right to request access to the personal information we hold about you. You may also request corrections if you believe the information we hold is inaccurate, incomplete, or outdated. Requests can be made by contacting us directly using the contact details below. We will respond to requests in accordance with the Privacy Act 2020.

Complaints

If you believe your privacy has been breached, please contact us so we can investigate the issue. We aim to respond to privacy concerns as quickly as possible. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand. More information can be found at privacy.org.nz.

Links to Other Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any external sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to request access to your personal information, please contact us.

Jalaram Property Management
23 Bel Air Drive, Hillsborough
Auckland, New Zealand
Phone: 022 500 3002
Email: pareshpatel@hotmail.co.nz